Return and Refund Policy

Standard Terms for Purchasing/Returning a Product on VelmoPrint

The proposals offered on VelmoPrint and in partner shops on the website serve a non-binding request for the customer to purchase an order with VelmoPrint.

By completing an order application and sending the request to purchase a “product” on the VelmoPrint website, the buyer makes a binding offer for a contract of sale of the content product offered on the website. The buyer then will receive an email with the order confirmation. This email validates and shall only inform the buyer that their order was received by VelmoPrint and does not suggest an approval of the offer. The contract is only accepted and becomes active when VelmoPrint ships the ordered product to the buyer and confirms the shipment of the product to the buyer in a second email.

The contract becomes terminated with full delivery to the address provided by the buyer to VelmoPrint. VelmoPrint will attempt to replace the product with an identical substitute transaction if any disruption of shipment of the product occurs. If VelmoPrint fails to comprise the unavailable product in a business timeframe, the buyer shall be informed immediately about the non-availability of the product and the service. If the buyer has already made a payment, the payment shall be refunded.

VelmoPrint maintains the right to deny any given orders for any reason with notice to the customer. VelmoPrint also may cancel an order if it is believed to violate this agreement or in infringement of the right of any person or any law. Purchased product order may be canceled even if it has been confirmed and the customer has made payment. We retain this right until the customer receives the product ordered. If such a cancellation occurs after the customer has made a payment for the product, the charged amount will be refunded back to the customer's account.

Buyers/Users can purchase products on the VelmoPrint website using a valid credit card or the PayPal system and do not have to be a member to purchase a product. The price of the purchased product is fixed at the time of the ordering. The cost of the product will be charged at the time your order is placed.

VelmoPrint has the right to rely on trustworthy third party services for handling the payment. In a delinquency of payment from the customer, VelmoPrint has the right to transfer the claims to a debt collection agency along with personal information needed for the handling of payments to third parties.

It is the buyers/users/customers obligation to provide the correct delivery shipment address. VelmoPrint takes no accountability for any product the customer does not obtain due to incorrect address provided for shipment to VelmoPrint.

You may not cancel an order once it has been submitted unless informed otherwise. Once a printing of a product begins, cancellation cannot be performed. Orders enter the printing process as early as the same day or next business day after the order has been placed on the website.

Cancellation on orders before printing begins can be done with a fifteen percent (15%) cancellation fee of the order total. Fifteen percent cancellation fee includes costs associated with preparing for an order, including artwork processing, prepress processing, and material preparation costs. Orders are processed as early as minutes after they are placed on VelmoPrint.

Customers have 30 days guaranteed after the order has been shipped in order to get a refund or exchange. Once the customer receives the purchased product from our website and the product received is not the right ordered merchandise or physically damaged due to an error on our part or the sellers, VelmoPrint will contact the seller to address the issue for the replacement of the product after receiving reasonable proof of the issue from the buyer. If you receive a damaged product, then you must contact VelmoPrint customer service within 30 days of receipt with the nature of the damage and to arrange for a new product to be sent to you at no cost to you.

You understand that even though we have legitimate cautions with the products on our website, the content might be posted at an incorrect price or information or may be nonexistent. You understand and acknowledge that we cannot progress an order where such an error exists and hereby inform us to cancel such an order where we can take other actions as required.

Ordered product will be delivered to the address instructed by the customer by the postal/shipment service provider chosen by VelmoPrint and will be paid by the customer during the time of purchase. The shipping charges will fluctuate according to the size, weight, price and the delivery location of the ordered product. The ordered product will be shipped between a few days. Depending on the location of the delivery, arrival time of the ordered product may vary. Delivery is available in the United States.

Also, you authorize VelmoPrint to discard and dispose of any product that becomes excess due to refunds, reprints, fraud, product sampling or promotional activities, in any way.